Maintenance of Software-as-a-Service Systems

Sitrus software engineers gained significant experience in providing maintenance of SaaS applications. We recognize the fact that the support of hosted applications is a highly dynamic process: While the functionality of a SaaS system grows, its maintenance turns into a business critical task. A minor defect may jeopardize the service quality for all customers of a SaaS system, not just a few.

Sitrus maintenance teams enforce strong process discipline, defect management, rigorous deployment procedures coupled with a well-defined processes for the verification of defect fixes. Sitrus maintenance teams work in colloboration with our clients on fine-tuning the bug tracking and defect repair procedures for providing timely response to the found defects and the minimization of the defect impact on a large number of the SaaS application users.